terms & conditions
Cancelation must always be in writing / e mail and not by leaving a message on Voicemail.
e mails received after 6pm will be considered from the next working day.
Please note our charges which apply.
We always suggest HOLIDAY INSURANCE.
BED & BREAKFAST RESERVATIONS
TERMS & CONDITIONS
2 night minimum at weekends
Credit - Debit Card bookings only
Single night only available week nights.
Any booking made can be freely transferred - once - to another date allowing a min 7 days notice.
Further Date change - £25 admin. charge.
BED & BREAKFAST
Min 7 days notice - BY E MAIL - FULL REFUND and we retain £50 Admin/ Banking Charge or 10% of the total if it is found to cost us money to process the booking and then refund. This is NOT free and costs us considerably and these costs are passed to the customer.
If for whatever reason you cancel within 24 - 36 hours,
we may charge 50% and refund 50% as we are a business and do not like being messed about.
PLEASE BE RESPONSIBLE
WHEN MAKING A RESERVATION WITH US
Under 7 days and up to 72 hours notice -No refund -
but date change for a future date
FREE OF CHARGE.
Less than 72 hours cancellation,
Date change - £25 charge.
All cancelations must be through e mail to
Less than 7 days notice, no refund.
Sorry about this, but some seem unable to comprehend we are a business and seem hell bent on messing us about. You would be astounded...
SPECIAL EVENTS & WORKSHOP PERIODS
Some of our workshop weekends take a great deal of planning and arranging, and we have strict guidelines of behaviour and cancellation. This is for yours - and our - protection. All bookings must be paid fully in advance through credit / debit card - for obvious reasons. If in doubt, please ask.
We may touch on subjects you hold dear to your heart and will not mean any harm. We wish to open you up to alternative ways of seeing things - as only through sharing different views can any of us learn and grow to be better people.
All SPECIAL OFFERS
ARE NON REFUNDABLE
Special Offers made by us to you through
e mail are vaid for 24 hours.
If you reply several days later,
it will not be valid.
Please bare this in mind.
If you book and pay for 3 nights
and later want to change it to 2
you still pay for 3.
If you cancel - you loose your money
We get more abuse - more agrovation and more unprofessional attitude offered - for some reason - from some wishing to save some money with one of our Special Offers than at any other time - while offering an unprofessional manner towards us, which makes so much more work.
'K I S S'
KEEP IT SIMPLE, STUPID.
One guy today asked what our prices are in US$ - and as I stated, he could do what he was expecting me to do and Google it to find out, yet he assumed I would do this for him - CRAZY OR JUST LAZY - and as I am not his banker or tour guide, it really is not up to me especially when he was being offered a 50% off summer special offer.
Now: If you are sensible and professional and thoughtful and maybe even a lIttle bit of ass kissing and grovelling - I am very open to change, but that really is up to you and how you have presented yourself throughout the transaction. Throwing abuse at us or being unprofessional is not going to get you diddly shit.
Snowflakes - people who are easily offended or even DELIBERATELY offended - to get attention - will not be tollerated and will be ignored.
Hate mail will not be tollerated and your petty jealousy, resentment and envy of what you feel we have that you resent, is your problem, so do not throw your displeasure of your own life, onto us.
SPECIAL EVENTS / WORKSHOPS / FESTIVE SEASON
NEW GUIDELINES FOR DURING THIS PANDEMIC.
CANCELLATION / DATE CHANGE
SPECIAL EVENTS - Terms & Conditions are different to our 'Pre Corona' T&C below. These will be back in place if and when this pandemic is declared over.
We have made it easier for you to cancel at short notice with less penalties.
Date change of a confirmed reservation by you is £25
2nd date change on the same reservation, by you, £25.
Cancellation - This does not apply to B&B reservations.
Just Special Events BUT NOT The Festive Season.
7 days or more notice of cancellation -
50% is retained and the remainder credited to your card.
Less than 7 days - no refund.
If we cancel an event - an alternative date will be offered / or a full refund will be offered.
If you send us multiple e mails ( more than 3 in total ) to make or change or alter a single booking, we may charge £15 each e mail as sending multiple e mails to make a simple booking is playing games and wasting our time. You'd me amazed how many adults play silly games with us and think it funny.
MAKE IT SIMPLE AND EASY.
If you take advantage or abuse, we will be down like a ton of hot bricks. BE WARNED.
We are all in this together and we ask that you respect us as we respect you.
CHRISTMAS & NEW YEAR
Less than 28 days notice - Nothing is returned
More than 28 days notice - 50% is returned.
If you find someone to replace you for the Christmas period, all finances are to be sorted between you and an Admin Charge made to cover our costs ( Between £25 - £100 - Pease - keep it simple. )
If a friend of yours replaces you for a workshop / special event or for the festive season which you have fully paid;- we require their name, address, e mail address and phone number and a confirmation e mail from you and from them covering this, and all monies paid are between you and them. A small charge will be levied for the name change.
Workshop weekends - Tantra & Massage - where we work in pairs -if we cannot replace you and keep the numbers even, we will charge an extrs £50 FACILITATORS FEE as your facilitator then has to take part in the workshop as well as teaching, and this is a great deal of extra work.
Please bring an open mind and a willingness to join in. Please be in the knowledge that if you do not join in, and if you do not listen or take part, you loose out and - in doing so, may spoil it for others.
LATE ARRIVALS - If we have not been informed of an arrival after 8pm, there may be a surcharge for staff waiting up. If you have not arrived before 10pm and we have not been kept 'in the loop' with a simple phone call to advise - there will be a £50 charge for every hour - or part of - where you are late. Please - just be thoughtful of our time and work schedule and phone and let us know what is going on. Late is no problem as long as we know. We do not have 24 hour reception or all night staff and after dinner like to feel we have some ' off time' and do not want to be waiting - or have to pay staff to wait in / up.
Multiple e mails or asking questions answered on the web site - a Surcharge may be added to cover our costs.
We should not have to have all these penalties in place and I have had to ' toughen up in business' as so many mess us around, think it funny or clever to mess about and be grossly unprofessional while they would NEVER be so badly behaved to British Airways or any other business yet expect us to be all forgiving - all available - and if you offer us an unprofessional approach to business and this costs us money and time, this will be charged for.
APOLOGIES FOR HAVING SUCH STRICT TERMS & CONDITIONS.
We have our reasons.
Please see the main and full Terms & Conditions at www.hamiltonhall.info